Contact

If you have any questions regarding your order, you can reach customer service at any time. Customer service lines are open 24 hours a day, 7 days a week.

Country you are calling from Toll Free Number Hours of Operation
USA/CANADA 1-800-549-6120 24 HOURS
AUSTRALIA 1800-826-841 24 HOURS
NEW ZEALAND 0800-480-383 24 HOURS

NOTE: Some international mobile phone carriers do not allow toll free 800 numbers to the USA to connect. Company suggest using a landline if you are having trouble with your mobile carrier.

You can call the local numbers designated for your country below. Calling rates may apply.

Country you are calling from Local Number Hours of Operation
AUSTRALIA +61 2 8880 0314 24 HOURS
NEW ZEALAND +64 9 951 8053 24 HOURS

For Paper Correspondence only:
Collagenix
c/o Hydroxatone International Limited
Blair House
Upper O’Connell Street
Ennis
County Clare
Ireland

For Physical Returns:
Please call contact numbers above or email for return instructions to ensure proper processing.

Email Contact:
You can also email at [email protected] for any questions regarding your order or to schedule a call back. Please provide First and Last Name, Invoice Number or Customer ID, Phone number, Country, and day and time to call you back. Please give 24 hours advance notice.